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  • Dubai Group Tour

Refund and Cancellation Policy

  

If the tour or any part thereof cannot be conducted due to Force Majeure or Vis Majeure, “Tour Monkey” shall not be responsible to give any refund to you. However, at its sole discretion, “Tour Monkey” gives the refund based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, coach operators, etc. the decision of “Tour Monkey” on the quantum of refund shall be final.
 

It would take at least minimum of 15 to 45 days to process the refund (if due).
 

It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc., due to any reason whatsoever.
 

Refunds (If any) for amendments and/or cancellations will be paid directly to the Client for booking made directly with “Tour Monkey” by way of NEFT / RTGS / Crossed cheque or by credit card it will be reversed to their credit card account at the discretion of “Tour Monkey”. It would at least take 45 days to process refunds.
 

There is no refund payable for any unutilized services (e.g., meals, entrance fees, optional tours, hotels, transport and sightseeing etc.,) for any reason whatsoever.
 

Any service booked in advance and cancelled as per booking policy, refund will be done in the same mode of payment(except cash) after deducting cancellation charges and actual bank charges if any for refund. The refund will be made to customer’s bank account if paid by bank transfer, net banking mode / credit /debit card / cash – reversal to their respective credit card account will be done. This process will take 15 to 45 days to reflect in their account.
 

Clients have option to keep their refund money in our account and collect credit certificate and utilise the same with 24 months.
 

CONDITIONS OF TRAVEL

  • The client will have to strictly follow the      Tour Program. There shall be no refund, if the client fails to join the      group at the commencement of the tour, or joins the group later or leaves      the group before tour ending. It shall be noted that for all purposes, it      shall be the responsibility of the client to reach the place of      commencement of the tour and register with the representative of “Tour      Monkey” at the appointed place, date and time.
  • In case where a client along with his family      is compelled to discontinue the tour due to any reason whatsoever      including illness, death or loss of any travel documents, no claim shall      be entertained for refund of unutilized services. Even if a client is      unable to reach the place of commencement of the tour due to any reason      whatsoever including loss of baggage or loss of travel documents, his      booking shall be treated as "no show" on the tour and 100%      cancellation charges will be levied.
  • If a client avails pre - tour services or part      thereof, or the air tickets (if booked under any offer) but fails to join      the group for the main tour at the appointed place, or cancels the tour      after using the air tickets or pre - tour arrangements or part thereof, it      shall be treated as "no show" and there will be no refund whatsoever      for the unutilized pre-tour or main tour services.
  • “Tour Monkey” reserves the right to withdraw      tour membership of any client whose behaviour is deemed likely to affect      the smooth operation of the tour or adversely affect the enjoyment or      safety of other passengers and “Tour Monkey” shall be under no liability      to any such person.
  • The immunities provided under this contract      shall be available to “TOUR MONKEY”'s employees, directors, managers,      including, Employees and Agents but not to the Independent Contractors      selected by “Tour Monkey”.
  • Each of these conditions shall be severable      from the other and if any provision be invalid, illegal or unenforceable,      the remaining provisions shall nevertheless have full force and effect. No      liability on the part of “TOUR MONKEY” arising in any way out of the      Contract in respect of any tour, holiday, excursion facilities shall      exceed the total amount paid or agreed to be paid for the tour holiday,      and shall in no case include any consequential, incidental loss or      additional expense whatsoever.
  • It is a condition of Booking that the client      takes out a Holiday Insurance – Client may procure travel insurance      (optional) at their own cost.
  • The prices quoted in our website / brochure      have been calculated at the rate prevailing at the time of publishing /      printing. “TOUR MONKEY” reserves the right to amend the prices published      in this brochure in case of fuel costs, special/high season charge levied      by the suppliers, hike in the airline/rail charges before the date of      departure and to surcharge accordingly. The Client must pay for all such      increases in price in full before the departure.
  • If no suit/action is brought against “TOUR      MONKEY” within 7 days of the last day of the tour, “TOUR MONKEY” shall be      discharged from all liabilities under/or arising out of this contract and      the client shall be deemed to have relinquished/abandoned all his rights      under or arising from this contract.
  • In case of publication of any travel scheme      offering any discount or benefit by “TOUR MONKEY”, we shall have the sole      right to withdraw such a scheme or discount at any time unless a specific      assurance of the contrary is published.


REFUNDS IN CASE OF FLIGHTS CANCELED BY THE AIRLINE/VENDOR AND THEY ARE OFFERING FULL OR PARTIAL REFUND:

  • Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to TOUR MONKEY receiving the same from the airlines. However, the convenience fee paid to TOUR MONKEY paid at the time of booking is a non-refundable fee. Also, all cancellations made directly with the airline need to be intimated to TOUR MONKEY, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the TOUR MONKEY service fee which is independent of the convenience fee as mentioned above. The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, TOUR MONKEY will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, TOUR MONKEY will credit the money to the same debit card. In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.


Thank you,

Tour Monkey

(Updated 21/10/2021)

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