Privacy Policy

Tour Monkey ('we', 'our', 'us') respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain and safeguard your information when you use our website, enquire about our services or book travel with us.

Tour Monkey

Website: https://tourmonkey.in

Email: info@tourmonkey.in

Phone: +91 90666 66522

Address: 18-B, Kitchlu Nagar, Ludhiana, Punjab – 141001, India.

Applies to website visitors, customers, corporate clients, group travellers and anyone interacting with Tour Monkey. It does not govern third-party websites or suppliers.

'Personal Information' means information that identifies an individual. 'Suppliers' include airlines, hotels, cruise operators, destination management companies, insurance providers and visa processing partners.

We may collect identity details, passport information, visa documents, contact details, billing information, GST details, traveller preferences, booking history, correspondence, technical information, cookies and analytics.

Information may be provided through enquiry forms, quotations, bookings, WhatsApp, email, telephone, uploaded travel documents, surveys or reviews.

Our systems may collect IP address, browser, operating system, approximate location, device identifiers, usage logs and website performance information.

We use cookies and analytics technologies to improve functionality, security and user experience. You may manage cookies through browser settings, although some functionality may be affected.

Information is used to prepare quotations, confirm bookings, issue tickets and vouchers, arrange visas, cruises and insurance, communicate updates, manage payments, detect fraud, improve services, satisfy legal obligations and provide customer support.

Payments may be accepted through bank transfer, UPI, cards, Razorpay or cash. GST invoices are issued where applicable. Card information is processed by authorised payment providers and is not intentionally stored by Tour Monkey.

Information is shared only where reasonably necessary with airlines, hotels, cruise operators, transport providers, embassies, visa agencies, insurers, payment processors, technology providers and government authorities when legally required. We do not sell personal information.

International bookings may require your information to be transferred to suppliers or authorities located outside India. Such transfers occur solely for the purpose of fulfilling your travel arrangements.

Tour Monkey provides visa assistance and documentation support only. Visa approvals, refusals and processing timelines remain solely at the discretion of the relevant embassy or immigration authority.

Insurance products are offered through government-approved insurance providers. Policy terms, claims and exclusions are governed by the insurer.

Information is retained only as long as reasonably necessary to complete bookings, satisfy legal, accounting or tax obligations, resolve disputes and enforce agreements.

We maintain reasonable administrative, organisational and technical safeguards. While we strive to protect your information, no electronic system can guarantee absolute security.

Where permitted by law, we may send destination inspiration, offers and travel updates. You may unsubscribe at any time.

Subject to applicable law, you may request access to, correction of or deletion of your personal information, object to certain processing activities and withdraw marketing consent.

Bookings involving minors are handled only through a parent or lawful guardian and solely for providing requested travel services.

Our website may link to external websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

If we become aware of a material security incident affecting personal information, we will take reasonable steps to investigate, mitigate impact and comply with applicable legal obligations.

This Privacy Policy may be updated periodically. The latest version will always be available on our website with the revised 'Last Updated' date.

Privacy enquiries may be sent to info@tourmonkey.in or by post to Tour Monkey, 18-B, Kitchlu Nagar, Ludhiana, Punjab – 141001, India. We will endeavour to respond within a reasonable period.