Refund & Cancellation Policy

This Refund & Cancellation Policy forms part of the Tour Monkey Terms & Conditions and applies to all travel products and services booked through Tour Monkey. By confirming a booking, you agree to this policy.

Every booking involves multiple suppliers such as airlines, hotels, cruise operators, destination management companies, transport providers and insurance companies.

Refunds and cancellation charges depend on the applicable supplier rules together with Tour Monkey's service policies.

Holiday packages are subject to Tour Monkey's cancellation slabs communicated at the time of booking. Cancellation charges may increase as the departure date approaches. Any supplier-imposed charges, visa charges, insurance premiums, government taxes or non-refundable components will be deducted in addition to Tour Monkey's applicable cancellation charges.

Flight tickets are governed by the airline's fare rules. Promotional, special and discounted fares are often partially refundable or completely non-refundable. Airline cancellation penalties, airline service fees and Tour Monkey service charges will be deducted where applicable.

Hotels follow their own cancellation deadlines and no-show policies. Refund eligibility depends entirely on the hotel's terms or the booking supplier's conditions. Certain prepaid, promotional or non-refundable rates cannot be refunded.

Cruise cancellations are governed by the respective cruise operator's terms. Cruise lines may apply significant penalties close to departure and certain fares may be entirely non-refundable.

Tour Monkey provides visa assistance only and does not guarantee visa approval. Embassy fees, government charges, visa processing fees and service charges may become non-refundable once the visa application process has commenced, irrespective of the final visa decision.

Insurance premiums are governed by the issuing insurer. Once a policy has been issued, refunds, if any, are subject solely to the insurer's cancellation terms.

Changes including traveller names, travel dates, hotel selections, destinations or itinerary modifications are subject to supplier approval and may attract amendment charges, fare differences, taxes and service fees.

If an airline, hotel, cruise operator or other supplier modifies or cancels a confirmed service, Tour Monkey will make reasonable efforts to assist customers in obtaining alternatives or applicable refunds in accordance with supplier policies. Tour Monkey cannot guarantee supplier decisions.

Failure to utilise booked services without prior cancellation will normally be treated as a no-show. No-show bookings are generally non-refundable unless the supplier specifically permits otherwise.

Events beyond reasonable control including natural disasters, pandemics, government restrictions, political unrest, strikes, severe weather or similar circumstances may affect travel plans. Refunds in such cases remain subject to supplier policies and applicable law. Tour Monkey is not responsible for additional losses arising from such events.

Where a refund is approved, Tour Monkey will process it after receiving the refunded amount from the relevant supplier. Approved refunds are generally remitted within approximately 10 working days after receipt from the supplier. Banking timelines may vary.

Refunds are ordinarily processed back to the original payment source where reasonably possible. Where this is not feasible, an alternative lawful payment method may be agreed upon with the customer.

Unless expressly stated otherwise, service fees, processing charges, convenience charges, certain supplier fees, foreign exchange fluctuations, courier charges, visa fees already submitted, insurance premiums already issued and government taxes that are non-refundable will not be refunded.

Customers agree to contact Tour Monkey first to resolve any payment dispute. Unauthorised chargebacks after confirmed travel services may result in recovery proceedings where permitted by law.

This Policy is governed by the laws of India and should be read together with the Tour Monkey Terms & Conditions. Subject to applicable consumer laws, courts in Ludhiana, Punjab shall have jurisdiction.

For cancellation or refund assistance:

Email: info@tourmonkey.in

Phone: +91 90666 66522

Address: 18-B, Kitchlu Nagar, Ludhiana, Punjab – 141001, India